Terms of Use

The terms for using the app: payments and transactions, advertisements and disclaimers.

Payments and Transactions

By using our application, you agree to the following terms regarding payments and transactions:

Accuracy of Information

When making a payment or transaction through our application, you agree that all information provided by you is accurate, complete, and truthful. This includes, but is not limited to, billing information, personal details, and any other data required to process the payment.

Finality of Transactions

All transactions conducted through our application are final. Once a transaction is completed, it cannot be canceled or refunded, except as required by applicable law or as described under “The Trak Vault Marketplace” below. Ensure that you review all transaction details carefully before completing your purchase or trade.

User-to-User Transactions

• Our application may facilitate user-to-user trading, buying, and selling of items or information. While we provide the platform for these transactions, we do not participate in or have control over the actual exchange of items or information between users, except as specified in the Warranty and Product Authentication Services section of these Terms of Use.
• We do not verify the authenticity, quality, legality, or safety of the items or information being traded, bought, or sold, except as specified in the Warranty and Product Authentication Services section of these Terms of Use. Please see that section for exceptions regarding our verification of card authenticity.
• All user-to-user transactions are conducted at your own risk.

No Responsibility for User Transactions

We are not responsible for any disputes, losses, or damages arising from user-to-user transactions conducted through our application. This includes, but is not limited to, issues related to fraud, misrepresentation, or non-delivery of items or information. Any disputes arising from user-to-user transactions should be resolved directly between the involved parties. We encourage users to communicate clearly and take necessary precautions to protect themselves during these transactions.

The Trak Vault Marketplace

The Trak Vault Shop includes a marketplace where members sell cards, sealed product and other collectables to other members (the “Marketplace”). Marketplace sales work differently from the rest of this section in these ways:

• Payment goes through Trak Vault. Buyers pay on a checkout page run by our payment processor, Stripe, and Trak Vault LLC receives the payment. We keep the seller’s share until the item has reached the buyer (or the time set out in the Seller Terms has passed), then send it to the seller’s Stripe account, less our marketplace fee.
• Small order fee. Card processing costs us a fixed amount on every order, so an order too small for our marketplace fee to cover it pays a small order fee, usually $1. It is shown in your cart and on the checkout page before you pay, goes to Trak Vault rather than the seller, and is refunded if every item in the order is refunded.
• The sale is between buyer and seller. The seller is responsible for the item, its description, its condition and shipping it. We do not inspect or authenticate Marketplace items. When your payment goes through, the card, sealed product, or binder or box you bought moves from the seller’s Trak Vault collection into yours, with its sale history. Cards are filed in the binder or box you chose in your cart, or in General if you didn’t choose one; a binder or box bought whole arrives with its cards in the same pockets. Neither of you can change it in the app until it arrives (it is locked), and then it is yours to move like any other card. If the sale is cancelled or refunded, or you return it, it moves back to the seller.
• Refunds. If a seller cancels a sale before shipping, the buyer is refunded in full automatically, including any sales tax. If the seller’s listing says it accepts returns, you may send the item back for any reason within the return window it shows, at your own postage cost, and are refunded once it reaches the seller. If an item does not arrive or is materially different from its listing, contact the seller first, with “Contact seller” on the order in Orders. We may, but are not required to, look into a problem and decide that a buyer should be refunded in full or in part; if we do, the refund is paid back to the card used.
• Card disputes. A buyer may also dispute a payment with their card issuer. Disputes are decided by the card issuer under the card network’s rules, not by Trak Vault; we respond to them through Stripe, using information the seller gives us.
• Sales tax. Where the law requires a marketplace to collect sales tax, it is added at checkout and paid to the state by us.
• Reviews. After a paid purchase, the buyer may rate the seller from 1 to 5 stars and write a review, which is shown on the seller’s profile. Only a member who bought from a seller can review them. Reviews must be honest, about that purchase, and free of personal information, threats, hate or offers to trade a review for anything. We may hide or remove a review that breaks these rules, but we do not edit reviews or decide whether an opinion is fair, and a review is the buyer’s view, not ours.
• Reporting and blocking. You can report a listing, a member or a review that you think breaks these Terms or the Seller Terms, and block a member so you no longer see their listings or reviews. We look at every report. We may take down a listing or review, warn a member, stop a member from selling or close their account, and we tell the person who reported it what we did. The person reported is not told who reported them.
• Appeals. If we take action against your account or something you posted, we tell you why on your Account standing page, and you can ask us once to look at it again. If we decide we got it wrong, we undo the action.

Selling in the Marketplace is also governed by our Seller Terms. Except as described here and in the Seller Terms, the rest of this section, including “No Responsibility for User Transactions”, applies to Marketplace sales too.

Payment Processing

Payments processed through our application may be handled by third-party payment processors. We do not store or manage your payment information. Please review the terms and privacy policies of these third-party payment processors before making a payment. How we handle the information we do hold is described in our Privacy Policy.

Shops Outside the App

Some listings and links in our application take you to shops and marketplaces we do not run, such as eBay and TCGplayer. When you buy from one of them, you check out and pay on that site, under that site’s own terms, and the sale is between you and the seller. Trak Vault LLC is not a party to it, and everything in this section about transactions applies to it too.

We never add fees for buying on these sites. The price you pay is the price the shop or seller sets, the same as if you had gone to the site directly. Some of these sites may pay Trak Vault LLC a small commission when you buy through our links, and that commission comes from the shop, never from you. Which partners do this, and how, is explained on our Partners & Affiliates page.

Our only connection to these shops is as an affiliate. Trak Vault LLC takes part in the affiliate programmes of eBay (the eBay Partner Network) and TCGplayer, and in the referral programme of AGS, a card grading service whose sign-up link is in the Shop’s Services section. All that means is that we send them visitors through our links and may earn a commission on qualifying purchases. Trak Vault LLC is an independent company. It is not owned by, employed by, or a subsidiary, agent or representative of eBay, TCGplayer, AGS or any other shop or company we link to, and we do not speak for them, nor they for us.

Because these purchases happen outside our application, we cannot change, cancel, refund or resolve problems with them. Prices, availability, shipping and returns are set by the shop or seller, so please read their terms before you buy.

By using our application and participating in any payments or transactions, you acknowledge and agree to these terms. If you have any questions or concerns about payments or transactions, please contact us for assistance.

Advertisements

Who Can Advertise

We decide who may advertise with us directly. Every advertiser who works with us directly must be approved, and we may refuse or remove an advertiser or an advertisement at any time. The rules those advertisers agree to, including what content is not allowed, are set out in our Terms of Advertising.

Ads From Google

Some ad spaces in our app and on our website may be filled by Google. When this happens, Google chooses the advertiser and the ad, not us. We do all we can to keep these ads relevant to our users and in line with our brand, including blocking categories of ads and advertisers that don’t fit. How Google’s ads use your information is explained in our Privacy Policy.

No Endorsement

The presence of any advertisement on our application does not imply endorsement or recommendation by us of the advertised products, services, or companies.

Content Responsibility

Although we review the advertisers who work with us directly and limit the ads Google may show, the advertisements are made by the advertisers, and we are not responsible for their content, including but not limited to any representations made within the ads. Any transactions or interactions you engage in with advertisers through our application are solely between you and the advertiser.

Third-Party Links

Advertisements may contain links to third-party websites. We do not control these websites and are not responsible for their content, privacy practices, or any transactions you may conduct through them.

Risks and Decisions

You acknowledge and agree that any reliance on advertisements or interactions with advertisers through our application is at your own risk. It is your responsibility to conduct due diligence before engaging in any transaction or interaction with an advertiser.

By using our application, you acknowledge and agree to the above terms regarding advertisements. If you have any concerns or issues with the advertisements displayed within our application, please contact us for assistance.

Disclaimer

General Fair Use Disclaimer

This application includes content from various intellectual properties (IP), which are the property of their respective owners. The use of images, names, trademarks, and other related materials within this application is for informational and educational purposes only. We do not claim ownership or endorsement of any IP content displayed within this application. All rights to the content, including but not limited to images, names, and trademarks, are owned by their respective copywrite and or trademark holders. This application is not affiliated with or endorsed by any of the companies or entities that own these IPs. The inclusion of IP content within this application is protected under fair use principles, for purposes such as commentary, criticism, and education.

All Trak Vault legal documents